Shipping & Delivery
SHIPPING & DELIVERY POLICY
1. GENERAL INFORMATION
At FLUFFOW, we want to make the entire experience — from placing your order to receiving your delivery — as simple, safe and enjoyable as possible.
FLUFFOW is our brand.
We offer international shipping to the countries available at checkout in our online store.
If a country is available as a delivery destination at checkout, the applicable shipping options and delivery information will be displayed before the order is completed.
2. FREE STANDARD SHIPPING
We offer free standard shipping to all delivery destinations where this option is available in our online store.
This means that customers do not pay a separate fee for standard shipping when free shipping is offered at checkout.
If other shipping options or additional services are available, any associated costs will be clearly displayed before the order is completed.
3. ORDER PROCESSING
All orders are normally processed within 24 hours on business days.
Orders placed on weekends or public holidays are normally processed on the next business day.
During periods of high demand, promotional campaigns or other exceptional circumstances, processing times may be slightly longer.
4. ESTIMATED DELIVERY TIME
The estimated standard delivery time is usually 3–7 business days after the order has been processed and dispatched.
Delivery times may vary depending on the delivery address, stock availability, carrier, logistics partner, customs clearance and other circumstances relating to the shipment.
In some cases, delivery may take longer than estimated due to high demand, carrier or logistics partner delays, weather conditions, customs clearance or other unforeseen circumstances.
The stated delivery time is an estimate and therefore cannot always be guaranteed. Any mandatory delivery deadlines and statutory consumer rights remain unaffected.
5. INTERNATIONAL SHIPPING
We offer international shipping to eligible delivery destinations available in our online store, including countries across Europe and other international markets where shipping is available at checkout.
Our international shipping destinations may include countries in the European Union, the United Kingdom, Norway and other countries made available through our online store.
We offer free standard shipping where this option is available at checkout.
Orders are delivered through international carriers, logistics partners and local delivery partners, depending on the destination and delivery address.
Shipping availability, delivery options and estimated delivery times may vary from country to country.
The estimated standard delivery time is usually 3–7 business days after the order has been processed and dispatched. International shipments may take longer due to customs clearance, local delivery procedures or other logistical circumstances.
The shipping options, costs and delivery information displayed at checkout apply to your order.
6. DELIVERY ADDRESS
Customers are responsible for providing a correct and complete delivery address when placing an order.
If an order cannot be delivered because the customer has provided an incorrect or incomplete address, this may result in delays or additional costs to the extent permitted by applicable law.
If you discover an error in your delivery address after placing your order, please contact us as soon as possible at:
We cannot guarantee that a delivery address can be changed after the order has entered processing or has already been dispatched.
7. SHIPMENT TRACKING
If tracking information is available for your shipment, it will normally be sent to you by email or made available through another method.
After an order has been dispatched, it may take some time for the carrier to register or update the tracking information.
Delays in tracking updates do not necessarily mean that the shipment itself has been delayed.
If you have concerns about your shipment or tracking information, please contact us and include your order number.
8. CUSTOMS, IMPORTS AND INTERNATIONAL SHIPMENTS
International shipments may require customs clearance or other import procedures.
If, under applicable law, the customer is responsible for customs duties, import charges, taxes or other government-imposed fees associated with the import, these will be governed by the rules applicable in the relevant country and the terms disclosed before purchase.
We will not charge separate shipping fees for standard delivery when free standard shipping is stated at the time of purchase.
Free standard shipping does not automatically mean that customs duties, import taxes or other government-imposed charges are included.
Any applicable charges will be handled in accordance with applicable law and the information provided for the relevant order.
9. DELAYS
We do our best to deliver orders within the estimated delivery time.
If your delivery is delayed, you can contact us at:
Please include your order number so that we can investigate the matter.
Your statutory rights in the event of delayed delivery are not affected by this Shipping and Delivery Policy.
If delivery does not take place within the period required by the contract or applicable law, your statutory rights will apply.
10. DELIVERY AND RISK
Delivery is considered complete when the goods have been delivered to you or to a person designated by you to receive them, in accordance with applicable law.
Your statutory rights concerning delays, non-delivery, damage or other delivery issues are not affected by this policy.
11. CONTACT
If you have any questions about your order, shipping or delivery, please feel free to contact us:
FLUFFOW
Email: support@fluffow.com
Please include your order number when contacting us so that we can locate your order quickly.
Last updated: 22 September 2026.