Terms & Conditions
TERMS AND CONDITIONS
1. GENERAL
This website is operated by ******** under the FLUFFOW brand.
These Terms and Conditions apply to the use of our website and to purchases made through our online store.
By using the website or placing an order, you confirm that you have read and accepted these Terms and Conditions to the extent that they apply to your purchase.
Consumers retain all mandatory rights granted to them under applicable law. Nothing in these Terms and Conditions shall be interpreted as limiting such rights.
2. COMPANY INFORMATION
The online store is operated by:
Legal company name: ********
Registered address:
Company registration number: ********
Email: support@fluffow.com
3. USE OF THE ONLINE STORE
You must use our website and online store lawfully and responsibly.
You must not use the website for unlawful purposes, attempt to gain unauthorised access to our systems or services, or otherwise misuse the website.
Where we have a legitimate and lawful reason to do so, we may restrict or terminate access to the website or refuse to process an order, for example in cases involving suspected fraud, misuse, unlawful activity or technical errors.
This does not affect your statutory consumer rights.
4. ORDERS AND FORMATION OF CONTRACT
When you place an order through our online store, you submit an offer to purchase the selected products.
After submitting your order, you will normally receive an order confirmation by email.
A purchase contract is formed when we accept your order, unless otherwise provided by applicable law.
We reserve the right to reject or cancel an order where there is a legitimate and lawful reason to do so, for example in the event of obvious pricing errors, technical errors, lack of product availability or suspected fraud.
If we cancel an order after you have paid, the amount paid for the cancelled order will be refunded in accordance with applicable law.
5. PRODUCTS AND PRODUCT INFORMATION
We endeavour to present our products, descriptions, images and other product information as accurately as possible.
However, colours and appearance may vary depending on your screen, device and other technical factors.
Product images may therefore be illustrative and may not provide an exact representation of every detail of the product.
Product availability may be limited. We cannot guarantee that all products will always be in stock.
6. PRICES AND PAYMENT
The prices applicable to your order are displayed in our online store and at checkout before the order is completed.
Any applicable taxes, duties, delivery charges or other mandatory costs will be disclosed before the order is completed to the extent required by applicable law.
The currency displayed depends on the market and the settings applicable to your order.
Payment is made using the payment methods available at checkout.
Payment providers may have their own terms and privacy policies.
If an obvious pricing error occurs, we may correct the error and, where necessary, contact you before proceeding with the order.
7. DELIVERY AND SHIPPING
We currently offer delivery to Norway and the United Kingdom.
Available delivery options, shipping costs and estimated delivery times are displayed at checkout before the order is completed.
Delivery times may vary depending on the delivery address, the selected shipping method, stock availability and other circumstances beyond our control.
We endeavour to deliver within the timeframe stated when you place your order.
If a delivery is significantly delayed or does not take place within the period required by law or agreed in the contract, your statutory rights will apply.
8. RIGHT OF WITHDRAWAL AND RETURNS
Consumers may have a statutory right to withdraw from online purchases.
The applicable rules vary depending on the market and the legislation governing the purchase.
For customers in Norway, the right of withdrawal and return rules are described in our separate Right of Withdrawal and Returns Policy.
For customers in the United Kingdom, the statutory rules on cancellation, returns and refunds under UK consumer protection law apply.
Please refer to our Right of Withdrawal and Returns Policy for further information.
Nothing in these Terms and Conditions limits your statutory rights.
9. DEFECTIVE, FAULTY OR DAMAGED GOODS
If a product is defective, damaged, does not conform to the contract or fails to meet the requirements imposed by law, you are entitled to the rights provided under applicable consumer protection legislation.
Depending on the applicable law and the circumstances, these rights may include repair, replacement, a price reduction, termination of the purchase contract or other remedies.
If you receive a product that is defective, faulty or damaged, please contact us at:
We will handle the matter in accordance with applicable law.
10. LIABILITY
We do not exclude or limit any liability where such exclusion or limitation is prohibited by law.
Nothing in these Terms and Conditions limits your statutory consumer rights.
We are also not responsible for circumstances arising from events beyond our reasonable control, to the extent permitted by applicable law.
These circumstances may include serious operational disruptions, natural disasters, war, government actions, major technical failures or other extraordinary events that we could not reasonably have prevented.
This provision does not limit any liability that cannot lawfully be limited.
11. PERSONAL DATA
Personal data is processed in accordance with our Privacy Policy and applicable data protection legislation.
For further information, please refer to our separate Privacy Policy.
12. INTELLECTUAL PROPERTY RIGHTS
All content on this website, including text, images, graphics, logos, trademarks, designs, product materials and other content, belongs to ********, FLUFFOW or our licensors, unless expressly stated otherwise.
The content may not be copied, distributed, modified, published or used for commercial purposes without our written consent, unless such use is permitted by applicable law.
13. CHANGES TO THESE TERMS AND CONDITIONS
We may update these Terms and Conditions where necessary, for example as a result of changes to our business, our services or applicable legislation.
The current version will be available on our website.
Changes to these Terms and Conditions do not affect contracts already entered into or rights granted to customers under applicable law, unless otherwise provided by law or expressly agreed with the customer.
14. GOVERNING LAW AND CONSUMER RIGHTS
These Terms and Conditions and the purchase contract between you and ******** are governed by the laws of ******** and shall be interpreted in accordance with those laws.
However, consumers retain all mandatory rights granted under the consumer protection laws applicable to their purchase, including, where relevant, mandatory consumer rights in Norway or the United Kingdom.
Nothing in these Terms and Conditions shall limit, waive or exclude any rights that consumers cannot legally waive under applicable law.
15. DISPUTES AND COMPLAINTS
If you have a complaint or dispute relating to a purchase, please contact us first at:
We will endeavour to resolve the matter fairly.
You retain all rights to bring claims before the relevant authorities or courts in accordance with applicable law.
For customers in the United Kingdom, these Terms and Conditions do not restrict your right to bring a claim before a competent court or to use other lawful complaint or dispute resolution procedures.
16. CONTACT
If you have any questions about these Terms and Conditions, an order or our products, you can contact us at:
FLUFFOW
Legal company name: ********
Registered address:
Company registration number: ********
Email: support@fluffow.com
Last updated: 28 October 2026